Privacy and Cookie Policy

1. WHAT WE USE YOUR DATA FOR.

We will use your data (collected online or in person) to manage your registration as a user, to manage the order/purchase of products or services, to answer your questions, as well as, if you want, to send our promotions/campaigns and institutional information, among others.

2. WHY WE USE YOUR DATA.

We are entitled to process your data for different reasons. Although there are other reasons that entitle us to process your data, such as the interest in answering your questions or the consent you give us to send you our newsletters, among others, the main reason is that we need to process your data to execute the contract that you agree to enter into with us by registering and by making an order/purchase or enjoying some of our services or features.

3. WITH WHOM WE SHARE YOUR DATA.

Panicongelados, SA may communicate personal data to its investee companies that are potential employers, or to provide the service in question, these entities being committed to process said personal data solely and exclusively for the fulfillment of the above purposes and in compliance of the instructions issued, strictly complying with the legal rules on protection of personal data, information security and other applicable norms. If you would like more information about the recipients, you can contact us through the address: Travessa Outeiro dos Cepos nº 44, 2425-618 Monte Redondo, Leiria, Portugal, or through the following email addresses marketing@panidor.ptgeral@panidor.pt Only the necessary personal data for the provision of the service in question are provided to these companies, and these entities are obliged to process such personal data solely and exclusively for the purposes indicated above.

4. YOUR RIGHTS.

You have the right to access, rectify or delete your personal data. You can still oppose to us using your data or that we bear it, as we will explain in detail below
We invite you to read below our complete Privacy and Cookie Policy to fully understand how we will use your personal data and the rights you have in relation thereto.

BEFORE STARTING...

In this Privacy and Cookie Policy you will find all relevant information applicable to our use of our customers and users’ personal data, regardless of the channel or mean (online or in person) that Panicongelados uses to interact with us.

  • We are transparent about what we do with your personal data so that you understand the implications of the uses we make or the rights you have concerning your data:

     - We permanently place at your disposal all the information included in this Privacy and Cookie Policy, which you can consult whenever you wish;
- As you interact with us, you will also find information about the processing of your personal data.

A few names we will use in this Privacy and Cookie Policy:

  • When we mention our Platform, we refer in general to any of the channels or means, digital or in person, that you used to interact with us. The main ones are:
    • Our website, www.panidor.pt
    • In person, with our sellers.
    • Over the phone
    • Through Social Networks
    • Newsletters

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The responsible entity for processing your data is:

  • PANICONGELADOS S.A.
    Travessa Outeiro dos Cepos nº 44
    2425-618 Monte Redondo, Leiria, Portugal

2. WHY DO WE PROCESS YOUR PERSONAL DATA?

Depending on the purpose for which we process your data, as explained above, we need to process it according to each particular case:

  • your identification data (for example, your name, surname, language and country from which you interact with us, contact details, etc.);
  • economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
  • connection, geolocation and/or navigation data (in the case of interacting with us through a mobile phone, for example);
  • commercial information (for example, if you subscribed to our newsletter),
  • data about your tastes and preferences.

Remember that when we ask you to fill in your personal data to give you access to a certain functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide you the service or to grant you access to the concerned functionality. Please bear in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy these services or functionalities.
Depending on how you interact with our Platform, i.e. depending on the services, products or functionalities you wish to use, we will handle your personal data for the following purposes:

PURPOSE

 + Info

1. To manage your registration as a Platform user

If you decide to register as a user on our Platform, we need to handle your data to identify you as a user of the Platform and give you access to its different functionalities, products and services that are at your disposal as a registered user. You can cancel your registered user account by contacting us through the e-mail addresses marketing@panidor.ptgeral@panidor.pt

2. For the development and execution of orders or purchases you celebrated with us on the Platform

This purpose includes the processing of your data, mainly for:

  • Contacting you regarding updates or information communications related to the functionalities, products or services hired, including quality surveys and enabling the establishment of the degree of customer satisfaction with the service provided.
  • Managing the payment of the products you purchase, regardless of the payment procedure used.
    For example:
    If, by purchasing any of our products through the Website, you decide to activate the functionality of saving your card data for future purchases, we need to process the indicated data to activate and develop this functionality. Consent to enable this functionality allows your pre-filled payment data to automatically appear on subsequent purchases so you don’t have to re-enter it in each new process and, said data will be considered valid and applicable for future purchases. You can modify or delete your cards at any time through the payment information section of your registered user account on the Website.
  • Activating the necessary mechanisms in order to prevent potential fraud against you and against us during the purchase process. If we consider that the transaction might be fraudulent, this process may have as consequence the blocking of the transaction.
  • Managing possible returns after you have made a purchase and managing information requests about the availability of items and product reservations through the Platform.
  • Billing purposes and to make the invoices for the purchases you made through the Platform available.

Ensure you use other functionalities or services available.

3. To respond to requirements and requests you make through our Customer Support channels

We only handle personal data that is strictly necessary to manage or solve your requirement or request.

4. For marketing purposes

This purpose includes the processing of your data, mainly for:

  • To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including to send personalized information about our products or services through several means (such as email or text message). We can also make this information available to you through push notifications if you have activated them on your mobile device.
    • In this sense, keep in mind that this data processing presupposes the analysis of your user or client profile to determine what your preferences are and, therefore, which are the most appropriate products and services. For example, based on your purchase and shipping history (i.e. according to the articles you’ve clicked on), we will make suggestions about products that we consider to be of your interest and, if you are a registered user, we will facilitate the “cart recovery” functionality.
    • Remember that you can cancel your subscription to the Newsletter at any time and at no cost through the “Newsletter” section of the Platform, in addition to cancellation through the instructions that we indicate in each communication. If you do not want to receive push notifications, you can disable this option on your mobile device.
  • Carrying out promotional actions. By participating in a promotional action, you authorize us to process the data that you have made available to us according to each promotional action and to communicate it through different means, such as social networks or on the Platform itself. In each promotional action in which you participate, the terms and conditions will be available, where we will give you more detailed information about the processing of your personal data.
  • Disseminating photographs or images that you shared publicly on the Platform or through our social networks’ channels, whenever you give us your express consent for the purpose.

5. Functionality and quality analysis to improve our services

If you access our Platform, we inform you that we will handle your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to improve it.
In addition, on certain occasions, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting the areas in which we can improve.

 

3. WHAT IS THE FOUNDATION OF LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we handle them, as explained in the following table:

Purpose

Legitimacy

1. Managing your registration as a Platform user

The processing of your data is necessary according to the terms that regulate the use of the Platform. In other words, in order to register as a user on the Platform, we need to process your personal data, otherwise we could not manage your registration.

2. Development, fulfillment and execution of the contract of sale and purchase or of services

The processing of your data is necessary for the conclusion of the contract of order, purchase and/or service provision.
Some data processing related to the purchase process will only be activated because you requested or authorized it, as is the case of storing payment data (card) for future purchases.
In these cases, the basis for processing your data is your own consent.
We believe that we have a legitimate interest in conducting the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is beneficial to all parties involved when paying a purchase and, in particular, to you, as it allows us to take measures to protect you against fraud attempts by third parties.

3. Customer Service

We believe that we have a legitimate interest in responding to requests or questions you make through the various existing means of contact. We understand that the processing of this data is beneficial to you, as it allows us to properly assist you and respond to requests made.
When contacting us, in particular, for the management of incidents related to your order or the product/service purchased through the Platform, the processing of your data is necessary for the conclusion of the contract of order or purchase.
When your request is related to the exercise of the rights to which we inform you below, or to complaints related to our products or services, what legitimizes us to process your data is the fulfillment of our legal obligations.

4. Marketing

The foundation of legitimacy to process your data for marketing purposes is the consent you give us, for example, when you accept receiving personalized information through different means, when you authorize the sending of push notifications on your mobile device, or when you accept the terms and conditions to participate in a promotional action or to publish your photos on the Platform or on our social network channels.
In order to show you personalized information, we believe that we have a legitimate interest in defining a profile with the information we have about you (such as your browsing history, preferences or purchases) and the personal data you have provided to us, such as age or language, because we understand that the processing of these data is also beneficial for you since it allows you to improve your experience as a user and access information according to your preferences.

5. Functionality and quality analysis

We believe that we have a legitimate interest in analyzing the functionality of the Platform and the degree of satisfaction of the user, since we understand that the processing of these data will improve the experience. If you access our Platform, we inform you that we will handle your navigation data for analytical and statistical purposes, that is, to understand how users interact with our user interface and allow us to provide a higher quality service.

4. FOR HOW LONG DO WE RETAIN YOUR DATA?

The retention period of your data will depend on the purposes for which we treat them, as follows:

Purpose

Retention Period

1. Managing your registration as a Platform user

We will handle your data for as long as you remain a registered user (that is, until you decide to cancel your registration).

2. Development, fulfillment and execution of the contract of order, purchase or services

We will handle your data for as long as it takes to manage the order or purchase of the products or services you have acquired, including possible returns or complaints related to the purchase of a particular product or service.
Sometimes we will only handle the data until you decide otherwise, such as the payment data (card) that you have asked us to store for future purchases.

3. Customer Service

We will handle your data for as long as it takes to respond to your requirement or request.

4. Marketing

We will handle your data until you cancel your newsletter subscription.
If you participate in promotional actions, we will keep your data for a period of 6 months starting from the end of the action.

5. Functionality and quality analysis

We will sporadically handle your data for as long as we perform a certain quality action or survey or until we anonymize your browsing data.

Regardless of whether we process your data for the strictly necessary time to fulfill its intended purpose, we will subsequently retain them duly stored and protected for as long as liabilities arising from the processing may arise, always in compliance with the current legislation. When each of the possible actions prescribes, we will erase the personal data.

5. DO WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfill the purposes indicated in this Privacy and Cookie Policy, we may have to give your personal data to Panigest Group entities and to third parties who provide us with support in the services we offer you, for example:

  • financial institutions,
  • fraud detection and prevention entities,
  • technology service providers,
  • logistics, transportation and delivery service providers and collaborators,
  • service providers related to customer support.
  • Partners and service providers related to marketing and advertising.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US YOUR DATA

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. We have determined that you can exercise your rights at no cost by sending us an email to marketing@panidor.pt or geral@panidor.pt, simply telling us the reason for your request and the right you want to exercise. If we deem it necessary to identify you, we may request a copy of an identification document.
In particular, regardless of the purpose or legal basis under which we treat your data, you have the right to:

  • Request access to the data that we have about you. We remind you that, in case you are a registered user on the Platform, you can also see this information in the section corresponding to your personal data.
  • Request us to rectify the data we already have. Remember that if you are registered user on the Platform, you can also access the section corresponding to your personal data in your account to change or update your personal data. In any case, please take into account that by actively providing us with your personal data by any means, you guarantee that they are correct and accurate and that you undertake to notify us of any change or alteration thereof. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party resulting from incorrect, inaccurate or incomplete information in the registration forms, shall be the sole responsibility of the user. Please remember that, as a general rule, you should only provide us with your own personal data, not third parties, unless otherwise allowed in this Privacy and Cookie Policy.
  • Requesting us to erase your data to the extent that it is no longer necessary for the purpose for which we need to continue contacting you, as explained above, or when we are no longer legally entitled to process said data
  • Requesting us to cancel or limit the processing of your data, which means that, in certain cases you may request us to temporarily suspend the processing of the data or that we retain them for longer than the period of time needed when you need them.

If you have given us your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways you can withdraw your consent are explained in section 2, where we explain for what purposes we treat your data.

When our legitimacy for the processing of your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will be entitled to receive the personal data you have provided us in a structured, current and automatic reading format, so that you can transmit them directly to another entity without any hindrance on our part.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose to the processing of your data.

7. WHAT HAPPENS IF YOU PROVIDE US THIRD PARTY DATA

We offer functionalities or services that require us to process the personal data of a third party that you must provide us, such as the activation and sending of the Gift Certificate or the management of the Gift Certificate order. If you provide us with Personal Data of third parties, you guarantee to inform them about the purposes and the way in which we need to process their personal data.

8. CHANGES TO PRIVACY AND COOKIE POLICY

We may change the information set forth in this Privacy and Cookie Policy when we deem it appropriate. In this case, you will receive a notification through the Platform via a variety of means (for example, through a banner, a pop up or a push notification), we may send you a message to your email address when the change in question is privacy related, in order for you to be able to review the changes, evaluate them and, if necessary, oppose to canceling any service or functionality. In any case, we suggest that you review this Privacy and Cookie Policy from time to time, should minor changes be made or some interactive improvement introduced, taking advantage of the fact that you will always find it as a permanent point of information on our Website.

9. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to understand how you interact with us and, in certain cases, to be able to show you advertising according to your browsing habits. Please read our Cookies Policy to know in greater detail the cookies and similar devices we use, their purpose and other useful information.

INFORMATION REGARDING COOKIES

1. What are Cookies?

A Cookie is a small text file that a website stores on your personal computer, phone, or other device, containing information about your browsing on that website. Cookies are needed to make the search easier and more user friendly and to not damage your computer.
Although this Policy uses the general expression “Cookies”, as these are the primary method of storing information used by this website, the “Local Storage” space of the browser is also used for the same purposes as the Cookies. All information included in this section also applies to this “Local Storage”.

2. What are Cookies used for on this website?

Cookies are an essential part of the operation of this website. The primary purpose of our Cookies is to improve the user’s search experience. For example, they are used to remember your preferences (language, country, etc.) during navigation and during future visits.
The information collected by the Cookies also allows us to improve the website through estimates and usage patterns, suitability of the website to the individual interests of the users, quick searches, etc. On this occasion, if we have obtained your prior informed consent, we may use Cookies, labels or other similar devices in order to obtain information that allows us to show the user advertising based on the analysis of their search habits, either from our website, third parties or any other means.

3. What are Cookies NOT used for on this website?

We do not store sensitive personal information, such as your address, password, credit or debit card details, etc. in the Cookies we use.

4. Who uses the information stored in Cookies?

The information stored in Cookies from our website is used exclusively by Panicongelados, with the exception of the one identified below as “third party cookies”, which are used and managed by external entities to provide services that are requested to us for the purpose of improving our services and the user’s experience while browsing our website. The main services for which these “third-party cookies” are used are obtaining access to the statistics and guaranteeing payment of transactions.

5. How can I avoid using Cookies on this website?

If you prefer to avoid using Cookies on this page, given the above limitations, you must first disable the use of Cookies in your browser and then delete Cookies stored in your browser associated with this website.
You can use this option to prevent the use of Cookies at any time.

6. How to disable and prevent Cookies?

You may restrict, block or delete Cookies from this website at any time by configuring your browser, following the steps below.
Although the settings are different in each browser, Cookies are usually configured in the “Preferences” or “Tools” menus.
For more information on configuring Cookies in your browser, see the “Help” menu in the browser itself.

7. What specific Cookies does this website use and for what purposes?

The table below shows Cookies, labels, and other similar devices used on this website, along with information on the duration and management (owner and third parties) of each of them.

Technical Cookies and customization: for identification and authentication, navigation, interface customization, bookmarks...

These cookies are used to identify the user during the session, to prevent the user from repeating the credentialing process on the website, to speed up certain procedures on the website, to remember the selections made during the session or on subsequent visits, to remember the pages that have already been visited, etc.

COOKIES

GOAL

DURATION

MANAGEMENT

User identification

They are used to identify and authenticate the user. They also contain the technical data of the session users, such as waiting time per connection, session identifier, etc.

Session

Own Cookies

Session identifier

They are used to identify the user’s http session. They are common in all web applications to identify user requests during the session.

Session

Own Cookies

Browsing status

They allow the identification of the user’s browsing status (login, first page, first access, scroll status, voting status, etc.)

Session

Own Cookies

User’s choices

They store user-selected session values, such as shop, language, currency, products, dimension, etc.

Session

Own Cookies

Favorites and last selections

They allow the user’s favorite choices to be remembered (stores, for example) as well as the latest choices (stores, products, consent to the installation of cookies, etc.) in subsequent sessions on the Internet.

Persistent

Own Cookies

Shopping cart

They store information about the mini shopping cart, as well as the user’s identification elements associated with the above mentioned cart.

Session

Own Cookies

Protocol

Allows secure (https) and non-secure (http) cross-domain (protocol) changes to be processed.

Session

Own Cookies

 

Navigation analysis cookies

These Cookies obtain generic information about the user’s access to the website (not the content itself) in order to subsequently provide aggregated information about these accesses for statistical purposes.

COOKIES

GOAL

DURATION

MANAGEMENT

Source (WC_GASource)

They are used to determine the origin of a user when they arrive at the website, for example, if they have arrived at the page of the product elements through a product grid, the search engine or an external website.

Persistent

Own Cookies

Google Analytics
( utma, utmb, utmc, utmd, utmv, utmz,_ga...)

They allow to monitor the website through the Google Analytics tool which is a service provided by Google to obtain information about the user’s access to the website. Part of the stored data refers to: the number of times a user visits the website, dates of the first and last visit, duration of the visits, the page from which the user accessed the website, the search engine used by the user to access the website or the link they clicked on, the location in the world from which the access is made, etc. The configuration of these cookies is predetermined by the service proposed by Google and the information generated by the cookie about the use of the website is transmitted and stored by Google, Inc (a company from the United States of America). So, we suggest you check Google Analytics’ privacy page, here, in order to get more information about the cookies used and how to disable them. Please note that we are not responsible for the content or accuracy of third-party’s websites.

Persistent

Third Party

Optimizely (optimizelySegment s; optimizelyEndUserI d optimizelyPending LogEvents; optimizelyBuckets
…)

Cookies identified with the domain optimizely.com or www.optimizely.com, allow us to optimize the appearance, sensations, messages and, in general, the goal is to ensure that the user has a consistent browsing experience in our website, in the way our users use it. Part of the data stored for later analysis refers to: number of updates the user saw, information for visitor segments such as the browser, campaign, type of mobile source, and all defined custom segments, etc. The configuration of these cookies is predetermined by the service offered by our supplier Optimizely, Inc. (United States of America company), so we suggest consulting the Optimizely website, to obtain more information about the cookies used and how to disable them through the following link
Optimizely Opt Out. Please note that we are not responsible for the content or accuracy of third-party’s websites.

Persistent

Third Party

 

Purchase Review Cookies

These Cookies make it possible to collect information about the device from which the purchase was made on this website, in order to verify that the transactions provide sufficient guarantees to the customers. These cookies never include sensitive information such as card elements.

COOKIES

GOAL

DURATION

MANAGEMENT

Purchase device (thx_guid)

They allow to identify the device (personal computer, telephone, etc.) from which purchases on this website are made for subsequent analysis, in order to provide sufficient guarantees to customers in purchase transactions. The information collected in these cookies is collected by an external company (Cybersource) in order to perform this analysis.

Persistent

Third Party

 As the services offered on this website change, this information table is updated as soon as possible. However, the information table may occasionally not include a cookie, tag or similar device as a result of updating, although it is always about devices with similar purposes to those contained in this table.